Summary of the Role and Our Expectations:
We are recruiting on behalf of Creative Support for a caring, dynamic and highly motivated Manager to join the team as a Registered Manager in our Bradford Personalised Services. You must be an accomplished practitioner with management skills and have experience and knowledge of working within the social care sector in support of people with learning disabilities and mental health needs.
The Registered Service Manager will lead the operational management of four small supported Living Services across Bradford; these services support adults with learning disabilities. These services have been developed to meet the needs of people who have a learning disability and/or autism and other needs, including mental health needs, physical disabilities and behaviours which may challenge. Our registered office is located in Shipley and the four supported living sites are located in Clayton, Queensbury, Thornton and Low Moor.
As the Registered Service Manager you will ensure that our services are of the highest quality, and meet all CQC standards and contract requirements. You will demonstrate this through co-ordinating comprehensive quality and contract monitoring processes. You will ensure that the care and support delivered is truly personalised and provided in accordance with agreed care plans, enabling service users to enjoy wellbeing, quality of life and develop community connections. You will promote and re-inforce a culture of responsive, person-centred practice and active support across the service, with relationships based on respect and unconditional positive regard.
Your role will include responsibility for:
- Recruitment and selection of staff matched to needs of service users
- Management and support of a team of senior staff
- Deployment of staff to meet the needs of service users
- Ensuring continuous, reliable and consistent service delivery at all times
- Maximising positive outcomes for all service users
- Performance management
- Auditing and Quality Assurance
- Compliance with CQC & commissioner expectations and standards
- Contract management
- Providing excellent customer care to all stakeholders
Duties:
- To ensure that staff resources are deployed as efficiently and effectively as possible across the Bradford services.
- To lead and manage staff so as to ensure that the highest levels of performance and standards of work are achieved. To ensure that staff understand and are committed to Creative Support’s person-centred values and objectives.
- To ensure that staff develop and sustain warm and trusting relationships with service users promote their self-esteem, happiness and emotional health. To promote a high level of commitment and duty of care to service users along with unconditional positive regard for each person supported. To support staff to maintain appropriate professional boundaries.
- To ensure that all staff receive support, supervision and appraisal. To take appropriate support and corrective action to ensure that performance concerns are addressed proactively. To identify, reinforce and positively acknowledge good practice.
- To ensure that staff training and development needs are identified and met and that services maintain up to date staff training matrix at all times. To participate in the planning and delivery of staff training. To carry out and record direct observations of practice to ensure that staff are caring, respectful, empowering and competent in their practice.
- To organise senior staff meetings and ensure that these are used effectively to develop and improve services and to foster cohesive team working. To communicate agency policies and initiatives to staff and to brief staff regarding wider policy and practice issues.
- To organise and manage the personalised recruitment and selection of staff, matched to the needs of service users, ensuring a high level of service user and family participation in the selection process.
- To ensure that all new staff and any temporary/agency staff or students are fully inducted into the services; such induction to include: core values (e.g. dignity, respect) service user needs/risk, support and activity plans, medication & health needs and any associated protocols, Health & Safety, fire prevention and safety, care of the physical environment, emergency procedures, duty of care in respect of health and wellbeing, operational policies, safeguarding and incident reporting procedures, whistleblowing and communicating concerns, internal/external customer care expectations, roles of other agencies, shift and rota requirements, shift leader role, timely submission of valid timesheets/expense claims, timekeeping and attendance expectations, absence reporting, positive team working and general standards of behaviour, conduct and professionalism.
- To ensure that staff encourage and support service users to express their needs, views and concerns and enable service users to make choices and decisions and to participate as fully as possible in planning and decision making processes.
- To ensure service users receive all necessary advice, care and regular health checks to maintain their physical and emotional wellbeing. To ensure that service users receive health-related advice, support and regular primary healthcare checks. To promote the physical and mental wellbeing of service users through promoting good nutrition, hydration, relaxation, exercise and active healthy lifestyles. To support the development of comprehensive Health Action Plans and specific health protocols where these are required to manage long term conditions
- To be accountable for the overall quality of the Bradford services and ensure that they conform at all times with the service specification and the quality standards and expectations of the CQC, local authority commissioners and stakeholders.
- To ensure that policies and regulations pertaining to fire, environmental health, lone working, general safety and security are understood and adhered to by all staff, tenants and visitors. To promote a high standard of health and safety awareness. To record and follow up accidents and incidents, take appropriate follow-up and preventative action and identify any learning arising from these. To ensure that staff undertake out daily and weekly health and safety checks in accordance with agency standards.
- To promote Creative Support, its services and activities to clients, carers, other agencies, and the general public. To contribute to the wider business development and positive reputation of Creative Support.
The above is not an exhaustive list of responsibilities